Frequently asked questions

Welcome to NailzByNina! We've put together some answers to common questions about our press-on and custom Gel X nail sets. If you don't find what you're looking for, feel free to reach out to us!

Your questions, our answers

NailzByNina is dedicated to providing beautiful, high-quality Gel X press-on and custom nail sets. As a new online shop, we aim to make your experience as smooth and enjoyable as possible. Explore the answers to some of the questions we often receive.

How do I determine my nail size?
We use the quarter method for accurate sizing. Please refer to our sizing guide on the "Application & Care Guide" page for detailed instructions on how to measure your nails and find your perfect fit.

What is your return and exchange policy?
As a small business, we do not accept returns or exchanges unless the item arrives damaged. We meticulously check each order before shipping to ensure quality. If your order arrives damaged, please contact us immediately with photos.

How can I place a custom nail set order?
Ordering a custom nail set is simple! Visit our "Custom Order Form" page and fill out the required information. This single form provides us with all the details we need to create your unique design.

What is Gel X?
Gel X refers to a type of soft gel nail extension system. It's known for being lightweight, durable, and providing a natural look. Our press-on sets are crafted with this high-quality material.

How long does shipping usually take?

Shipping times vary depending on your location and the current volume of orders. Typically, orders are processed and shipped within 2-7 business days. You will receive a tracking number once your order is on its way.

Do you ship internationally?
Currently, NailzByNina ships within the United States. We hope to expand our shipping options in the future.

How do I care for my press-on nails?
For best results and to prolong the life of your press-on nails, please refer to our detailed "Application & Care Guide" page. It includes tips for application, removal, and general care.

Can I share my NailzByNina looks on social media?
Absolutely! We love seeing your NailzByNina sets in action. Tag us on social media using #NailzByNina and you might be featured on our page!

Have more questions?

If you still have questions that weren't answered here, don't hesitate to reach out. We're always happy to help and ensure you have the best experience with NailzByNina.